Survey

Your opinions are important to us!

At CareWorks USA, the input we've gotten from professionals like you has helped us evolve and continually improve our FMLA Administration services. As part of our ongoing effort to provide the best absence management services and resources in the business, we're conducting a brief survey, and we'd like your opinions.

Thank you, in advance, for taking the time to answer the seven quick questions below.

*Please fill in all fields before submitting the form.

1. In what industry is your business?
 *1. In what industry is your business?
Manufacturing
Retail
Transportation
Health Care
Financial
Government
Utilities
Services
Food/Restaurant
Other:
2. How does your organization administer Family and Medical Leave (FMLA)?
 *2. How does your organization administer Family and Medical Leave (FMLA)?
In-house; centralized (handled at one location)
In-house; decentralized (handled at more than one location)
Outsourced to Third Party
3. How do you track FMLA?
 *3. How do you track FMLA?
Payroll
Excel
Access
Outsource to Third Party
Other:
4. Does your organization analyze workplace absences for comparison by occupation, department and/or location?
 *4. Does your organization analyze workplace absences for comparison by occupation, department and/or location?
Yes
No
5. Who receives the initial call-off notification from employees?
 *5. Who receives the initial call-off notification from employees?
Manager/Supervisor
HR Department
Other
Other:
6. Do you believe you are capturing all the situations at your company which should be designated as FMLA?
 *6. Do you believe you are capturing all the situations at your company which should be designated as FMLA?
Yes
No
7. What percentage of your employees took FMLA leave in the last 12 months?
 *7. What percentage of your employees took FMLA leave in the last 12 months?
0 percent
1-10 percent
11 -20 percent
21 – 28 percent
29 – 40 percent
More than 40 percent
8. What percentage of FMLA claims have you denied in the last 12 months?
 *8. What percentage of FMLA claims have you denied in the last 12 months?
0 percent
1-10 percent
11 -20 percent
More than 40 percent
Unsure
9. Do you provide training to your supervisors and managers on FMLA?
 *9. Do you provide training to your supervisors and managers on FMLA?
Yes
No
10. What is your biggest challenge with FMLA?
 *10. What is your biggest challenge with FMLA?
Meeting paperwork timeframes designated by DOL
Tracking
Determining the overall costs associated with FMLA Absences
Determining what constitutes a Serious Health Condition
Overall Compliance
Other:
11. Do you use a nurse case manager or clinical resource to review FMLA certifications?
 *11. Do you use a nurse case manager or clinical resource to review FMLA certifications?
Yes
No
12. How satisfied are you with your current administration process?
 *12. How satisfied are you with your current administration process?
Very Satisfied
Satisfied
Somewhat Satisfied
Unsatisfied
Very unsatisfied
13. Do you have concerns regarding FMLA compliance?
 *13. Do you have concerns regarding FMLA compliance?
Yes
No
14. Is FMLA run concurrently with other benefits? Check all that apply.
 *14. Is FMLA run concurrently with other benefits? Check all that apply.
Workers Compensation
Short Term Disability
Medical Leave
Other
No Coordination with any other benefits
15. Do you coordinate FMLA with your Employee Assistance Program?
 *15. Do you coordinate FMLA with your Employee Assistance Program?
Yes
No
Do Not Have EAP
16. Does your organization offer STD benefits?
 *16. Does your organization offer STD benefits?
Yes
No
17. If yes to #16, are your STD benefits:
 *17. If yes to #16, are your STD benefits:
Fully insured
Self-insured ASO
Self-insured Advice to Pay
Self-insured/self-administered
18. Please indicate the number of employees in your company.
 *18. Please indicate the number of employees in your company.
0 - 50
51 - 100
101 - 500
501 - 1000
1001 - 2000
2001 - 4000
4000 - 6000
6001 or more
19. Would your company consider outsourcing the administration of FMLA if it would save your company money/lower your bottom line?
 *19. Would your company consider outsourcing the administration of FMLA if it would save your company money/lower your bottom line?
Yes
No
20. Would you like CareWorks USA to contact you about your FMLA program?
 *20. Would you like CareWorks USA to contact you about your FMLA program?
Yes
No

Thank you for your time in completing our survey!
If you would like CareWorks USA to contact you regarding FML, disability or absence management services please check the box below and provide your contact information.

Yes, I want to learn more about CareWorks USA's services.

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