It's always a challenge to keep up with the paperwork, follow up, phone calls and compliance for the University's FMLA program in addition to all other employee benefits administration and management requirements.

The disability management professionals at CareWorks really took the time to understand our environment and the unique needs our campus presented. They created and helped conduct a customized communications and implementation plan that streamlined our administrative processes and significantly improved our response time for leave applications.

Their web based reporting provides current utilization data complete with all the information necessary for our supervisors and department heads to track and manage their staffing needs.

CareWorks has proven to be a strong partner and a good choice in outsourcing a non-strategic administrative function that requires high touch personal customer service.

Gerry Modjeski
Director, Employee Benefits
Department of Human Resources & Labor Relations
Cleveland State University

In 2008, we chose to outsource the handling of FMLA claims to CareWorks to assure that our employees receive complete and accurate FMLA benefits as defined by Federal regulations and to eliminate the time-consuming tasks resulting from administrating the employee's FML claims internally. From the beginning of our business relationship, CareWorks has provided and continues to provide service that far exceeds our expectations. Our employees consistently express their satisfaction with the processing of FMLA claims, stating that they appreciate the ease with which claims are submitted, and they feel valued as the claim continues and/or is resolved.

Marilyn Houser, MSM
Director of Employee Services
Samaritan Behavioral Health, Inc

If you are considering CareWorks as your FMLA administrator then drop everything and sign the contract today! They have exceeded my expectations and have made the administration of FMLA a manageable and positive process. Their implementation process was excellent and we were able to hit the ground running from day one. As background, FMLA administration was overwhelming our Human Resources department. When I continued to see employees lined up with FMLA requests and questions in HR, I decided that had to stop. So we began talking to CareWorks and decided to take the plunge and sign with them. I have not regretted that decision for even a single moment. You will find CareWorks to be professional, capable, effective and easy to work with. Best of all they actually deliver what they promise!

John R. Eve, MBA, SPHR
Head of Human Resources
Wilson Memorial Hospital